Lalpotu Collection · Customer privacy

Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Lalpotu Collection, Nanded, Maharashtra, India, collects and uses customer information when you visit lalpotu.com, contact us through WhatsApp, or use our customer messaging and order-assistance services, including automated replies.

1. Information we collect

Depending on how you contact us and what you choose to share, we may collect:

• Your name, phone number, WhatsApp profile name and email address.
• Messages, photos or other content you send us, including saree preferences, sizes, colours, budgets and product enquiries.
• Order-related details, such as selected products, delivery address, PIN code, order status and information needed to coordinate delivery.

Our website hosting and service providers may also process technical information, such as your IP address, browser details and request logs, to deliver and maintain their services. Our website does not collect checkout or payment-card details.

2. How we use information

We use customer information to provide product information and catalogue access, respond to enquiries, offer customer support and order assistance, coordinate delivery, and provide related business communication. Our WhatsApp services may use automation to respond to messages and help manage enquiries.

3. How information is shared

We do not sell personal information to third parties. Information may be processed by service providers used to operate our website, WhatsApp messaging, automation and business systems. Delivery providers may receive the contact and address information needed to deliver an order.

Information may also be disclosed where required by applicable law or necessary to resolve a dispute or protect against fraud or misuse.

4. WhatsApp and other third-party services

Messages sent through WhatsApp are also processed by WhatsApp/Meta under their own terms and privacy policies. Our website links to WhatsApp, Instagram and Google Maps. The optional Instagram player and interactive Google map connect to those services when you choose to load them; those services may receive technical information and use cookies.

You can read the WhatsApp Privacy Policy, Instagram Privacy Policy and Google Privacy Policy for details of their practices.

5. How long information is kept

We retain customer information only for as long as needed for the purposes described here, including handling enquiries, fulfilling orders, maintaining necessary business records and meeting applicable legal obligations. Retention depends on the type of information and the reason it is held.

6. Your choices and deletion requests

You can contact us to ask about your information, request a correction or deletion, or ask us to stop sending non-essential business messages.

To request deletion, email lalpotunx@gmail.com with the subject “Data deletion request”, or message us on WhatsApp. Include the phone number or email address you used to contact us and describe the information you want deleted. Please do not send passwords or unnecessary identity documents.

We may ask for information needed to verify that the request is yours. We will review your request and delete information where applicable, explaining if any records must be retained for legal obligations or unresolved orders or disputes. Deletion from our business records does not automatically delete information independently held by WhatsApp/Meta or other services; contact those services for requests concerning their records.

7. Updates to this policy

We may update this policy as our services or practices change. The latest version will be published on this page with an updated date.

8. Contact us

For privacy questions or requests, contact: